Frequently Asked Questions

Shipping times vary depending on your location. Domestic shipments generally take between 3 and 7 business days. However, if you're in Bogotá, delivery could take overnight.

Once your order ships, you'll receive an email with a tracking number and instructions for tracking your package in real time.

To initiate a return or exchange, please email us at support@bearfut.com. We'll provide you with the necessary instructions to complete the process easily.

Shipping costs are calculated at checkout and depend on the delivery location and carrier you choose.

Yes, we accept returns within 30 calendar days of receiving the product. Items must be in their original condition, unused, and in their original packaging.

Return shipping costs may vary depending on the reason. If the return is due to our error or a defective product, we'll cover the costs. In other cases, the customer may be responsible for the shipping costs. However, rest assured that we'll always try to help make the process as easy as possible for you.

Clean them easily with a soft, damp cloth. For tougher stains, use a mild soap and air dry, avoiding direct sunlight.

It is not recommended to wash shoes in the washing machine, as this could damage the materials and affect their durability.

Our shoes are ready to wear upon receipt. However, if you wish, you can apply a specific leather protector to prolong their lifespan.

Yes, you can use them occasionally. However, continued use can wear down the leather and isn't the most environmentally friendly option.

Store shoes in a cool, dry place, away from direct sunlight to avoid damage to the materials.

If your shoes get wet, dry them at room temperature and avoid exposing them to direct sunlight or heat sources, as this can damage the leather.

We accept credit and debit cards, as well as payments through online platforms. You can also pay via Nequi transfers, or if you prefer to pay in installments, you can do so through ADDI.

We currently do not offer cash on delivery. All orders must be paid online at the time of purchase.

If you have trouble processing your payment, please check that the information you entered is correct or try another payment method. If the problem persists, please contact us so we can help you resolve it.

Absolutely! Our store has advanced security measures to protect your personal and financial information during the purchasing process.

Yes, we offer installment payments through ADDI, an easy and secure financing option so you can purchase your shoes without paying all at once.

Yes, if you need an invoice, please contact us and send us the required information. We will be happy to issue one for you.

Yes, all our models are designed for girls and boys, prioritizing comfort, functionality, and style.

Our shoes are made with high-quality materials, carefully selected to ensure ergonomics, comfort, and respect for the environment.

Yes, all our products come with a 6-month warranty against manufacturing defects. This warranty does not cover normal wear and tear or damage from misuse.

If you need to change your address, please contact us as soon as possible. We can make adjustments as long as your order hasn't shipped.

Not completely, but we work to make our materials as sustainable as possible, minimizing their environmental impact.

Yes. Just keep in mind that shipping costs and estimated times depend on the country you're in.

You can write to us using our contact form on the website or send us an email at hola@bearfut.com. We're here to help.